How can we help?
Straight answers to the questions we hear most. Still stuck? Contact us any time.
- How do I find my ticket?
- It's in the email and WhatsApp message we sent after payment. You can also sign in to see all your trips.
- Can I cancel or reschedule?
- Yes, subject to the operator's policy - you'll see the refund window before you pay.
- Which payment methods are supported?
- M-Pesa, Airtel Money, HaloPesa, Mixx by Yas, CRDB, NMB, NBC, Visa and Mastercard.
- Do I need a Travelar account to book?
- No - you can check out as a guest. Signing up lets you track trips and rebook faster.
- Is my ticket LATRA-compliant?
- Every bus and SGR ticket is issued through LATRA's CeTS with an EFDMS receipt attached.
- I have a problem with my trip - who do I contact?
- Reach us via the contact page. Support runs 24/7 for booking, refund and boarding issues.