Refund policy.
The operator-specific terms shown at checkout take precedence over this general policy.
General principles
- A booking is confirmed only after payment clears.
- Travelar service fees, where applicable, are non-refundable.
- Approved refunds return to the original payment method.
Ferry bookings
Amendments or cancellations are accepted up to 12 hours before scheduled departure. Within 12 hours, and for missed sailings, refunds are not available. If an operator cancels a sailing, choose a full refund or an equivalent next available sailing.
Bus bookings
Cancellation and amendment windows are set by each operator and shown at checkout and in the booking confirmation. No-shows are generally non-refundable. If an operator cancels a trip, affected passengers may choose a full refund or rebooking.
Requesting a refund
Request an eligible refund through My Bookings or email help@travelarway.com with the booking reference. Approved refunds are processed within 5–10 business days, depending on the payment provider.